Privacy Policy
Altitude Optometry Inc. recognizes the importance of protecting the personal information it collects through its website or by any other technological means. As such, Altitude Optometry Inc. is responsible for protecting the personal information it holds or, where applicable, entrusts to a third party.
“Personal information” means any information relating to an individual that enables that individual to be identified, whether directly or indirectly.
This Privacy Policy applies to anyone who visits our website, uses the various services offered on it, or interacts with us through the website or any other technological means.
This policy describes how Altitude Optométrie Inc. protects your personal information in accordance with the requirements of applicable laws in Quebec, specifically the Act respecting the protection of personal information in the private sector (RLRQ, c. P-39.1).
Personal information we collect
As part of your interactions with us, Altitude Optometry Inc. collects certain personal information about you. The personal information we collect is necessary to provide you with the services you request. This information varies depending on the individuals from whom it is collected:
- Personal information: name, address, phone number, email address, date of birth, health insurance card number.
- Medical information: medical records, eye health history, prescriptions for glasses and contact lenses, results of eye exams, relevant medical history.
- Payment information: credit or debit card information, health insurance information, and details of transactions made with our clinic.
- Insurance information: details of your health insurance, policy numbers, information about benefits and claims, and correspondence with your insurer.
- Usage information: data collected when you use our website or online services, including IP addresses, browsing data, cookies, and other similar information.
- Communication information: records of correspondence with our clinic, including emails, text messages, and other electronic communications.
This personal information is collected transparently and solely for the purpose of providing quality optometric care, managing patient records, processing payments, and complying with legal and regulatory requirements.
Purpose of the collection
Altitude Optometry Inc. collects your personal information to achieve the purposes described below:
- Providing quality optometric care: Using your medical and identification information to perform eye exams, diagnose eye conditions, prescribe glasses or contact lenses, and track your eye health history.
- Managing patient records: Maintain and update your medical records to ensure accurate and continuous tracking of your eye care.
- Processing payments: We use your payment and insurance information to process financial transactions, manage insurance claims, and ensure that our services are billed correctly.
- Communicating with you: We use your contact information to send you appointment reminders, communications related to your care, updates about our services, and to respond to your questions or concerns.
- Comply with legal and regulatory obligations: Process your personal information to comply with applicable laws and regulations, including the requirements of Bill 25 on the protection of personal information.
- Improving our services: Analyzing usage data to improve our website, optimize our online services, and develop new offerings that meet our patients' needs.
How your personal information is collected
At Altitude Optometry, we collect your personal information through various means in order to provide you with quality eye care services. Here are the main ways we collect this information:
- Registration and consent forms: When you register as a patient, you fill out registration and consent forms that provide us with your personal, medical, and contact information.
- Medical consultations and examinations: During your appointments, we collect medical information and test results directly from you and through our optometric instruments and equipment.
- Correspondence: We may collect information when you contact us by phone, email, text message, or other electronic means to ask questions, schedule appointments, or request information about our services.
- Website and online services: When you use our website or online services, we collect usage data through cookies, online forms, and other tracking technologies to enhance your user experience and optimize our services.
- Financial Transactions: We collect payment information when you make transactions for our services, whether in person, by phone, or online.
- Partnerships with third parties: In some cases, we may receive personal information from third parties, such as insurance companies, referring physicians, or other healthcare professionals, with your consent.
Consent
By visiting our website or providing us with personal information (via email, by filling out one of our online forms, by phone, or through our social media channels), Altitude Optometry Inc. considers that you consent to the use and disclosure of such information for the purposes mentioned above.
You may withdraw your consent to the use and disclosure of personal information collected by Altitude Optométrie Inc. at any time . You may exercise this right by contacting us at info@altitudeoptometrie.com. Withdrawing your consent may prevent us from providing or continuing to provide certain services to you.
Use and Communication
Under no circumstances will Altitude Optometry Inc. use or disclose your personal information without your consent. However, Altitude Optometry Inc. may be required to disclose your personal information to third parties without your consent when permitted by law, for example: to authorities who have the right to request it, to comply with any court order, or if we believe that disclosure is necessary due to an emergency situation involving the life, health, or safety of the person concerned, or to prevent an act of violence, including suicide.
Retention of Personal Information
Altitude Optometry Inc. retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, unless the law requires a different retention period to meet legal obligations.
Generally, your personal information is processed and stored in Quebec. However, in the event that it is shared or stored outside of Quebec, Altitude Optométrie Inc. ensures that your personal information is adequately protected and that the transfer is governed by a formal agreement.
Safety measures
Altitude Optometry Inc. protects your personal information using security measures appropriate to the nature of the information, in order to prevent unauthorized access, use, or disclosure to third parties, and to prevent loss or any other breach of security.
We have taken steps to ensure that only those members of our staff who need access to your personal information in the course of their duties are authorized to access it. We also ensure that third parties to whom we disclose your personal information take measures to maintain the confidentiality of the information we entrust to them and that they use it only for the purposes set forth in the agreement entered into with them.
Access to and correction of your personal information
It is important that the personal information we have about you is up to date. Please let us know if any of this information changes.
In addition, you can submit a request:
- access to your personal information;
- to correct your personal information;
- the right to withdraw your consent to the use or disclosure of your personal information;
- to stop the dissemination of your personal information, to have it de-indexed;
- portability (effective September 22, 2024).
by contacting Dr. Georges Louis, optometrist, via email at info@altitudeoptometrie.com.
File a complaint
We recognize the importance of protecting your personal information. If you wish to file a complaint regarding Altitude Optométrie Inc.’s handling of the personal information it holds, you may do so by contacting our Privacy Officer via email at the following address: info@altitudeoptometrie.com.
Contact Us
You can contact us regarding this Privacy Policy, provide feedback, exercise your rights, or file a complaint by contacting us at:
Dr. Georges Louis, Optometrist
info@altitudeoptometrie.com
Effective Date: August 1, 2024